SHIPPING AND RETURNS

Shipping

Our shipping process is designed to deliver your products to you in a timely manner. We work with trusted shipping partners to ensure that your order is handled with care and arrives at your doorstep as quickly as possible.

Once you place an order, our team will carefully package your items and prepare them for shipment. We aim to process and ship all orders within 1-2 business days. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping times may vary depending on your location and the shipping method selected at checkout. We offer a range of shipping options to accommodate your needs, including standard shipping and expedited shipping. Please note that additional fees may apply for expedited shipping.

If you have any questions or concerns about your shipment, our customer support team is here to assist you. Simply reach out to us via email or phone, and we will be happy to provide you with updates on the status of your order.

Returns

We want you to be completely satisfied with your purchase from Qreatrz Fashion and Design. If for any reason you are not happy with your order, we offer a hassle-free return policy.

If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the item and issue a refund or store credit once we receive the returned product.

Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.

Return shipping costs are the responsibility of the customer; unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label for your convenience.

Once your return is received and inspected, we will process your refund or store credit within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Additional Terms and Conditions.

Additional terms and conditions are as follows:

All customized orders are FINAL. There are no refunds or returns. We will replace items that are damaged due to shipping or are defective.

If you have any questions or need further assistance with a return, please don't hesitate to contact our customer support team. We are here to help!