Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Custom orders vary. You will be notified via email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the product. All options are outlined on the product page, so look out for customization options there. Contact us and we will be happy to go over various options with you!

Returns and Exchanges

We want you to be completely satisfied with your purchase from Qreatrz Fashion and Design. If for any reason you are not happy with your order, we offer a hassle-free return policy.

If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the item and issue a refund or store credit once we receive the returned product.

Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.

Return shipping costs are the responsibility of the customer; unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label for your convenience.

Once your return is received and inspected, we will process your refund or store credit within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Additional Terms and Conditions.

ADDITIONAL TERMS AND CONDITIONS ARE AS FOLLOWS:

ALL CUSTOMIZED ORDERS ARE FINAL. THERE ARE NO REFUNDS OR RETURNS. WE WILL REPLACE ITEMS THAT ARE DAMAGED DUE TO SHIPPING OR ARE DEFECTIVE.

If you have any questions or need further assistance with a return, please don't hesitate to contact our customer support team. We are here to help!

Customer support

(317)366-2187

Send a message

sales@qreatrz.com